Customer Voices & Past Work
What people I’ve worked with and for have said about me…
“Philipp’s understanding of the impact of digitalisation on work and business process as well as his competence in the specific requirements for IP based business models were a key asset in the program. We were able to pick up pace quickly and actively involve our colleagues on the business side. This has saved us significant efforts in particular in change management and adoption.”
— Chief Digital Officer
“Philipp’s long term experience in coordinating Office 365 between business and IT helped us to keep our program lean and to stay away from too many ‘experiments’. His cross-industry insight, his understanding of regulated environments and is communication skills support our team and our management in making well-informed decisions on our way into this new world.”
— Head of Service Design (Group IT)
“In his role as executive and operations coach for various digitalisation initiatives, Philipp helps us to build the bridge between technical and organisational change. It was a logical consequence to have him support the team for internal digitalisation and NewWork initiatives. Until today, we believe that this was a really good decision.”
— Chief Information Officer
“Philipp has been supporting our company in various digital initiatives. His great understanding of today’s methods for the digital workplace combined with his abilities to align business and technical requirements is a great asset to our journey. He manages to understand our challenges and brings in neutral open-minded solutions. Philipp’s talent in providing involving workshops and supporting change management helped our organization to a new path. He has become a very appreciated member of our team and we often even forget that he is actually an external highly appreciated partner & coach.”
— Project Lead M365 Business Adoption
“As a coach and sparring partner, Philipp has helped the Modern Workplace Team to prepare for the organisation-wide roll-out of Office 365. Our collaboration in 2018 and 2019 has prepared us so well for the unexpected Covid-situation, that we could internally scale onboarding, adoption and training without external help quickly and seamlessly.”
— Head of Modern Workplace
“We had a clear agreement right from the start: knowledge transfer and our own empowerment to become independent in dealing with Office 365 was a key requirement. Philipp has kept his promise. On the final stretch of delivering our “Single Point of Truth” offering and in the Covid-situation we were completely self-sufficient. We were even able to adopt new methods for exchanging information and collaborating between business and IT.”
— Managing Director
Philipp helped us to take the next step as an organisation. Together with him, we approached change and organisational development in a way that we would have never tried ourselves – and it was the right thing to do. To guide us through the process, he didn’t talk about best practices or how things should be done. He carefully listened, he tried to really understand and then helped us to shape our topics, determine our priorities and plan our journey in incredibly well-orchestrated workshop formats. We now know our “North Star”, have a clear vision of how to get there and will take the journey with him at our side.
— Head of Communications
“It’s the first time that I work with an external partner and feel that there’s a real add value… He knows what he’s talking about, and if he doesn’t know, he either goes and figures it out or keeps quiet.”
— Digital Communications Manager
Experience Deep Dive
Most of the time, I can’t share much detail about my assignments for confidentiality reasons. The following scenarios combine multiple mandates and are intended to give an impression of why and what I was brought on board for.
Digital Strategy Framework & Roadmap
Business digitalisation is heavily dependent on the existing organisational context. Not all digital visions and benchmarks are suited to all companies. To find the right approach, magnitude and sequence for a digitalisation program, I work with executive and business teams.
I usually guide core team and stakeholders along the journey to a well-informed decision. My ADDP model and utilising (virtual) design thinking workshops usually comes in quite handy.
Company profiles I’ve worked with
Industrial engineering (global, > 10k employees)
Manufacturing (regional, >5k employees)
Healthcare (global, >1k employees)
Professional services (regional, >10k employees)
Outline of my mandate(s)
Support management and stakeholders in defining priorities and organisational impact of digital initiatives. Evaluate requirements in the context of customer experience, operational excellence and innovation and generate buy-in/commitment from business stakeholders. Create a foundation for a stable roadmap that will survive turbulent times and provides enough agility to adjust to a moving industry or market ecosystem.
Deliverables/Activities
Reference models for business value evaluation and prioritisation
Analyse organisational pre-conditions and need for change
Project charter, project design, implementation, communication & project team coaching
Requirements engineering workshops and documentation framework
Steering Committee & Operations Briefings
M365 & Copilot Business Roll-out
Thanks to the unique situation in 2020, virtual collaboration is more present than ever. Microsoft 365 with MS Teams, SharePoint & Co. is probably one of the most common foundations for the business productivity side of the Digital Workplace. Its impact on ways of working, communication, information, document management and collaboration is so substantial that a mere technical roll-out is almost doomed to fail.
On various occasions, I have helped clients with the attempt to nurture business adoption and facilitate change management.
Company profiles I’ve worked with
Industrial engineering (global & regional, > 10k employees)
Financial services (regional, > 500 employees)
Professional services (regional, > 500 employees)
FMCG (global, > 10k employees)
Outline of my mandate(s)
Design an approach to position Microsoft 365 in the right way to replace and/or complement the existing business productivity infrastructure. Establish scalable onboarding & training concepts, a Power User Community and support the upskilling of the IT operations & support organisation. Design and support the communication strategy for project communication, roll-out and change management. Support the design of implementing the required change in management and leadership models.
Deliverables/Activities
Project charter, business value proposition and core messaging package
Project design, implementation & project team coaching
Requirements engineering workshops and documentation framework
Governance engineering & vendor selection/onboarding
Steering Committee & Operations Briefings